The three-year “Digital Florence” Plan – one of the most structured and medium term results of Digital Florence – represents the will to create in the Florentine area a joint pilot work experience between the Tuscany Region, Florence City Administration, the Chamber of Commerce, Confservizi Cispel Toscana and the agencies participated by Florence City Administration, so as to include existing resources (data, instruments, strategies) in the system and implement actions leading to the promotion of innovative digital services.  
The object is to improve the quality of services offered and to create new ones to improve the quality of life of citizens, at the same time producing benefits for each of the subjects involved, in a win-win logic.  
Development of the project:
The Digital Florence Plan originated following the “Smart City & Utilities” research study, undertaken in 2013 by Confservizi Cispel Toscana within the framework of the public service Participated Agencies in the Florentine area (Quadrifoglio, Publiacqua, Firenze Parcheggi, SAS, Toscana Energia, ATAF, Silfi, Casa Spa, Mukki, Mercafir, Linea Comune, Farmacie Fiorentine AFAM).
The study aimed to discover whether any innovative projects or any particular aspects of technological, managerial or process innovation existed in the Agencies, in a Smart City logic.  
The result was very positive: thanks to the monographs produced, one dedicated to each Company, it was possible to offer an overview of the Utilities’ smart projects, which can be seen in the video “Firenze è già Smart”.  (
Furthermore, it emerged from the research that the Utilities manage important material resources (video cameras, automated pay stations, luminaires, variable message panels, water fountains, etc.) and immaterial resources (data and information, territorial information systems, communications and awareness-raising systems, etc.) which can be included in the system to improve the services offered.  
In 2015, by virtue of this knowledge, meetings were organized between the ICT representatives of individual Utilities and those of the Information Systems Management of Florence City Administration which led to detailed mapping of exchangeable assets and the creation of project charts between the various Agencies and the City Administration and, later, also with the Tuscany Region and Florence Chamber of Commerce.  
This led, in 2016, to signing the Memorandum for the Digital Florence 2016-18 Plan based on a Three-year roadmap and on individual annual Plans of action.  
In turn, the planned actions refer to the 8 main objectives of the Plan, shown in the accompanying illustration.